PokePower is an online store. Products can be ordered online. Products that are in stock are delivered within a few working days, personal pickup is also possible by prior arrangement via shop@poke-power.com.
All products, except "PokePower" products, are originally licensed products of global manufacturers. The products are licensed and manufactured by the company that is listed as the manufacturer on the item itself.
The products are packaged in the manufacturer's original packaging. All products are in English, unless a different language is marked on the item.
The products in the "PokePower" offer are PokePower copyright products.
We deliver the order to the address that you will provide when placing the order.
Products are currently available for delivery to all European countries, with the following islands and territories excluded: Greece, Cyprus, Malta, Greek islands, Portuguese islands, and Spanish islands.
With each order, you will receive a tracking number, which you can use to track the location of your package at any given time (except for personal collection).
Delivery prices vary depending on the country to which the order is being sent. The weight of the shipment also affects the delivery price.
Delivery is charged at the time of purchase, it is visible in the last step before placing the order.
After placing a pre-order, you need to wait for the official release of the product and the distribution of the products. The official product releases are at least roughly stated in the product descriptions.
We cannot ship pre-orders before the official release of the products and before the actual receipt of the products in our warehouse. The products will definitely be available, and we will ship them to you as soon as we receive the stock.
IS IT POSSIBLE TO GET THE PRODUCT ON THE OFFICIAL RELEASE DATE?
We receive the vast majority of products before the official release date, so we can allow customers to receive or collect their ordered products on the official release date.
You do not need to register to make a purchase. You can also make a purchase as a guest. Unfortunately, guests are not entitled to any benefits that you receive when shopping online as a registered user (if we enable them).
You can cancel your order before it has been shipped. To cancel, please send us your order number at shop@poke-power.com
If your order has already been shipped and accepted by the courier service, you can refuse your package to the delivery service or return the goods undamaged and unopened to our headquarters (right to withdraw from the contract). You can find more information in the general terms and conditions of the PokePower online store.
CAN I CHANGE MY ORDER?
You can change the content of your order if you agree with us in advance. Prior approval is required before changing the content of the order. To change your order, please contact shop@poke-power.com with the order number and the desired change.
If your order has already been shipped and is with the delivery service, unfortunately, you can no longer change the order. You can refuse delivery of the order. However, if you have already received the goods, you can return unwanted products (unopened) as part of your right to withdraw from the contract.
CAN I COMBINE MY ORDERS?
If you have ordered several products in separate orders, you can combine them into one shipment by prior arrangement. To arrange this, please contact shop@poke-power.com.
WHEN WILL MY ORDER ARRIVE?
You can expect the shipment to arrive at your chosen address within 2-10 business days. With each order, you will receive a tracking number with which you can track the shipment (except for personal pickup).
For products that are not in stock, the delivery time is longer, and lasts from 20 days to 30 days or even more, depending on the planned release of the products. The product release date is stated in the description of the individual product. If there is no date, please write to us.