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Help

Do you have a question? You can find answers to questions on the FAQs page or contact us using the contacts below.

+386 51 641 931
info@poke-power.com
  • Opening hours: 24/7

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HELP

Do you have a question? You can find answers to questions on the FAQs page or contact us using the contacts below.

CUSTOMER INFORMATION

Contact number: +386 51 641 931

Email: info@poke-power.com

DELIVERY

Free shipping over €100 to Slovenia and over €250 to other EU countries.

PAYMENTS

Visa, MasterCard, Maestro, bank transfer, cash on delivery and more.
PayPal: Easily shop online without entering your credit card information on the site.

REFUNDS

Any product purchased from the PokePower store can be returned within 14 days of the delivery date. The product must be in its original packaging.

Delivery

  • free delivery on orders over €100
  • personal collection available every day between 17:00 and 19:30, advance notice is required at info@poke-power.com
  • delivery between 2-3 working days for products in stock
  • purchases are delivered in an environmentally friendly cardboard box, pasted with degradable PokePower tape, the products inside the box are wrapped in paper.
  • See the Delivery FAQ for details on delivery methods, costs and delivery times
  • delivery of pre-orders is based on the official release of the products, these are written next to the product descriptions

Returns and exchanges

  • easy returns or exchanges within 14 days
  • see the terms and conditions in the FAQs

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

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