Terms of business
The general terms and conditions of the PokePower online store are in accordance with the Consumer Protection Act (ZVPot-1), the recommendations of the Chamber of Commerce and Industry and international e-business codes.
The company PokePower, online store, Domen Čamernik – Kramar sp (hereinafter: the seller) operates in the form of an online store .
These general business conditions determine the operation of the PokePower website, the rights and obligations of the user or the buyer and the provider (PokePower) and regulate the business relationship between PokePower and the buyer, in the event that the buyer is an economic entity (business companies and other legal entities that perform a profitable activity and independent individual entrepreneurs).
The PokePower online store offers official, licensed and original packaged products, as well as some original products.
PokePower, online store, Domen Čamernik – Kramar sp
Justinova ulica 11A, 1210 Ljubljana – Šentvid
VAT ID: SI35287144 (the company is a taxable person)
Registration number: 8974730000
Business account opened at Delavska hranilnica dd, Ljubljana: IBAN SI56 6100 0002 6558 753
SKD: G47.910 - Retail trade by mail order or via the Internet
Date of entry in the court register: 6 October 2021
Availability of information
The seller undertakes to provide the buyer with the following information at any time:
- company identity (company name and registered office, register number),
- contact information that enables the user to communicate with the provider,
- essential characteristics of the goods,
- conditions, costs and possible methods of delivery of goods,
- clearly and unambiguously determined prices,
- possible payment methods,
- time validity of the offer and terms and deadlines for withdrawing from the contract,
- appeal process.
The general conditions are valid on all pages of the online store and come into effect as soon as you enter it. We reserve the right to make any changes, in whole or in part, to any part of the general terms and conditions without special notice. Changes are effective from the moment of publication. We are not responsible for the correctness and completeness of the data on the pages of the electronic store, nor are we responsible for the correctness and completeness of the text and image material. The photo and the actual appearance of the item may differ. By confirming the order, each buyer agrees to the terms of business and use.
Acceptance of the general operating conditions of the online store for legal entities
Sales or the purchase of goods through the PokePower website for legal entities takes place in accordance with these general terms and conditions. Acceptance of these general conditions of wholesale is a condition for entering into a business relationship between the provider and the customer. The buyer is bound by the general conditions throughout the entire business relationship with the provider and upon entering into a business relationship with the provider, he expressly agrees to them. The buyer is bound by the general conditions that are valid at the time of entering into a business relationship and are available on the provider's website.
Purchase - Applies to consumers
The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. Ordering takes place online 24 hours a day, every day of the year. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. Accepted orders are considered irrevocable and will be executed.
We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. A partial or complete withdrawal from the order may also occur if there was an obvious error in the price list or the order form was not completed in accordance with the general conditions. If the buyer has already paid by invoice, in this case the entire purchase price, including delivery costs, will be transferred to him the next working day.
Ordering in the PokePower online store takes place in the Slovenian language via the Internet 24 hours a day and 7 days a week. You can choose and order goods from the list of goods on the provider's website. All goods listed on these pages are available while supplies last.
The purchase process is simple and can be done as a registered user using a user account or without a user account as a guest by entering the required personal information before submitting each individual order.
The user account enables an overview of all submitted orders, the possibility of collecting and using benefits for purchases, faster submission of an online order by pre-filling fields with personal data, and other functionalities.
Submitting an order as a guest allows submitting and confirming an online order without a user account, i.e. without registration and login with a user account. It is not possible to obtain and use benefits for registered users in the case of placing an order and making a purchase as a guest.
Purchase, inquiry and offer for legal entities
PokePower (hereinafter "provider") prepares an informative offer for an individual customer based on demand. The validity date of the informative offer is indicated on the offer itself, which is drawn up in accordance with the point "Delivery deadlines for legal entities" of these General Terms and Conditions. If the buyer agrees with the informative offer, it is considered the final offer.
If the buyer makes new requests or wants additional items, the provider prepares a new informative offer. When the buyer confirms the offer, it is considered the final offer, on the basis of which a proforma invoice with payment terms is created. A confirmed offer means the conclusion of a sales contract. If the buyer does not pay the obligation of the invoice by the payment deadline stated on the invoice, the provider is not obliged to carry out the order based on the issued invoice and has no obligation to the buyer.
If the buyer pays the obligations on the promissory note late, this automatically means a delay in the delivery of the products to the buyer for at least the same number of days as the buyer was late with the payment. However, there may be a delay of several days, depending on the availability of suppliers' capacities. The buyer's obligation, in the event of a delay in payment, is to inquire about a new delivery date of the goods.
After submitting the invoice, the entire order is submitted to the buyer for review by e-mail. It is the buyer's obligation to review the order and notify the provider of any corrections. When the buyer confirms the order and settles the obligations based on the estimate, the order goes to be processed by the supplier or to the manufacturer. When the order goes for further consideration, changes in the completion and cancellation of the order are not possible.
Obligations based on the pre-invoice are considered settled when the funds are visible in the provider's bank account.
The provider reserves the right to change the offer, if a certain supplier no longer supplies the products, they cannot be ordered or manufactured. In this case, he informs the buyer before payment.
PokePower can at any time reject the buyer in the phase before the official acceptance of the offer by the buyer, if it judges that this could mean business damage for it.
Order and conclusion of the sales contract
The provider allows the customer to order goods:
- according to the purchase procedure for natural persons, only that you enter all the necessary information about the company when placing the order,
- by phone on 051 641 931 (telephone order is followed by a written confirmation by e-mail),
- by e-mail info@poke-power.com or by any other written means.
The contract concluded by the buyer and the provider in connection with the purchase of goods via the website or the invoice is considered a contract concluded at a distance.
The sales contract between the provider and the buyer is concluded at the moment of acceptance of the offer. By accepting the offer, the order is confirmed. By entering into a legal relationship, the buyer expressly agrees to accept the general terms and conditions of business provided by the provider. A separate, individually concluded contract is required to conclude a sales contract in a manner or under conditions that deviate from the general terms and conditions of business.
The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later.
The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. Accepted orders are considered irrevocable and will be executed. When the order goes for further consideration by the supplier or to the manufacturer, changes in finishing and cancellation of the order are not possible.
In the event that you wish to cancel orders, please notify us within 7 days of placing the order by emailing info@poke-power.com. In case of cancellation, the buyer will cover cancellation costs in the amount of 5% of the total value of the order.
If the order has already been shipped, cancellation is no longer possible.
We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. A partial or complete withdrawal from the order may also occur if there was an obvious error in the price list or the order form was not completed in accordance with the general conditions. If the buyer has already paid by invoice, in this case the entire purchase price, including delivery costs, will be transferred to him the next working day.
Delivery dates
Delivery time for products in stock is usually 2-10 working days. If the delivery deadline is exceptionally longer, we will inform you about this on the product page, where the estimated delivery date will be recorded. For products that are not in stock, the delivery period is longer and lasts from 20 days to 30 days, or exceptionally even more. We suggest that you contact us at info@poke-power.com when ordering products that are not in stock and we will be happy to let you know when the desired products will be available.
Delivery deadlines for legal entities
The tentative delivery date is determined by PokePower (hereinafter referred to as the "provider") based on information from its suppliers and manufacturers. This is the real time for carrying out all the activities necessary for the realization and delivery of the order. The provider informs the customer of the exact delivery date when he places an order with the supplier and pays the advance payment.
If the buyer wants the delivery of the order on a specific day, he must inform the provider about this when submitting the request. The provider will enable the desired delivery, as far as this is feasible.
In the event that the buyer does not notify the desired delivery date in time, or when the offer has already been confirmed and the order based on the offer with the supplier is being implemented, the date of delivery as stated by the provider when placing the order is considered. If, as a result, the buyer withdraws from the order, the latter must pay the provider the entire amount stated in the final offer or preliminary invoice. In this case, the provider does not assume responsibility for the damage caused to the buyer from this title.
The provider delivers the ordered goods to the customer after payment for the ordered goods, as agreed in the offer or on the proforma invoice. At the customer's request, the products can be sent via express mail. Delivery service costs are borne by the buyer, unless otherwise specified. The delivery time depends on the logistics service. The provider does not guarantee delivery within this period in case of special circumstances such as: increased demand from the manufacturer or to the supplier in the period before the holidays or outside of this period, in the event of problems in processing the order, in the event of bad weather conditions and unavailability of transport, and in the event of other unforeseeable factors.
In case of emergency situations that did not arise through the provider's fault, e.g. in cases where the supplier does not deliver the goods to the provider on time, the provider informs the buyer about the reasons for the delay and about the extended delivery deadline with the specified delivery date.
In the event of a change in the delivery date of the order, the provider will notify the customer of the change as soon as he learns about it. If the provider is not aware of the change and does not learn about it from the supplier or delivery service or disposes of it in any other way, is not obliged to inform the customer about the change.
If the buyer is late with the delivery of materials necessary for the implementation of the project or feedback, the provider is not responsible for the delay in delivery within the specified approximate delivery period in the offer and possible damage on the part of the buyer.
Due to an increased number of orders, approaching holidays and other special events, delivery times may change on a daily basis, of which the provider will inform the buyer in a timely manner.
If the supplier no longer accepts orders with a certain delivery date due to increased demand, the provider is not obliged to accept the order with this delivery date. Products are delivered at the earliest possible date.
Risk of loss or damage to the sent or of the delivered goods passes from the provider to the buyer when the goods are picked up by the delivery service. From this moment on, the provider is not responsible for losses, errors or damages that occur from the moment the goods are accepted for transport until the moment they are handed over to the customer.
If the buyer undertakes to pick up the goods in person, the risk of accidental loss or damage to the goods passes to the buyer at the moment of picking up the goods (at the agreed time), even if the buyer does not pick up the goods within the agreed time.
Purchase process
By clicking on the (Add to basket) button, you add the items to the basket. Find out the total amount of the purchase and the cost of delivery here. When you have finished collecting the items, you enter the order information, your personal information and you are already in the order submission phase. At the time of purchase, you must agree to the general terms of use. Please be accurate when entering data. Double-check the correctness of your submitted data, the items you will order, if their specifications are correct, and complete the purchase by clicking the submit order button. You will receive a notification about your purchase to your email, which also confirms that we have received your order. We will notify you by e-mail when your order has been processed and shipped. The contract for the purchase of the ordered items between the buyer and the seller is irrevocably concluded at this stage.
Purchase of services - assessment of PSA cards
We send the cards for assessment every month on the fifth day of the month. The card you want to send for evaluation must arrive at our address no later than the fourth day of the month, otherwise it will be sent in the following month. You bear the cost of sending the card to us. You can also personally deliver the card to our address for personal collection of shipments by prior arrangement.
Due to various reasons (logistics, increased volume of PSA company's work), the return date may be extended. When the card is returned from evaluation, we will notify you and return it to you, according to the selected delivery method within your order.
The quoted price includes the cost of customs clearance, shipping for appraisal, insurance and PSA appraisal. No additional costs are incurred subsequently, except in the event that your card would be worth more than the maximum allowed value prescribed for this package. In this case, the buyer settles the difference.
By submitting cards for PSA evaluation, the customer agrees to PSA's General Terms and Conditions and PokePower's General Terms and Conditions. Neither company accepts responsibility for injury or property damage resulting from a broken holder. So do companies are not responsible for damage to items that occurs when such items are not under the control of PSA or PokePower, such as during shipping.
PSA will endeavor to assess items within the time frame, if any, available as part of PSA's assessment service. However, PSA shall have no liability to Customer for any incidental or consequential damages arising from PSA's failure to evaluate any item at any time.
The company PokePower does not bear any responsibility for the services provided by the company PSA, because in the case of sending the cards for evaluation, as a provider, it acts as your representative and sends the cards for evaluation to the company PSA.
Registration and login
It is not necessary to register in the PokePower online store or to report. If you want to make a purchase, you just need to enter the correct information when placing the order.
Prices
All prices are expressed in EUR (euros). Prices are valid at the moment of order confirmation (completion of purchase). The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Prices only apply to purchases through the PokePower online store. In the event that the price of the item changes during the processing of the order, the seller will notify the buyer accordingly. The seller will try to the best of his ability in every case to provide the buyer with a lower price or to offer an appropriate solution that will be mutually satisfactory. All product prices in the PokePower online store are final prices.
Payment methods
If the delivery location of the order is Slovenia, customers can pay for the order cash on delivery, with a credit card, with a direct bank transaction or PayPal. For locations outside of Slovenia, payments can be made by credit card or by direct bank transaction. Only one-time payment is possible. Please let us know if you have not received any notification from us and more than three working days have passed since your purchase.
Cash on delivery
After choosing the "cash on delivery" option and submitting the order, you will receive a confirmation of receipt of the order by e-mail, followed by delivery within the agreed time. You pay the purchase price for the ordered product to the delivery service when you pick it up, at the Parcel machine or the Parcel store. If you are not at home at the time of delivery, the delivery service will leave you a notification about the package's arrival.
Payment by direct bank transaction
After selecting the "direct bank transaction" option and submitting the order, you will receive information about the proforma invoice by e-mail. We will execute the order after receiving the payment to our transaction account. For faster processing, you can notify us after payment with proof of payment to our email address info@poke-power.com.
Payment by credit card
After selecting the "credit card" option and submitting the order, you will receive a confirmation of receipt of the order by e-mail, followed by delivery within the agreed time. You pay for the ordered product by entering the necessary credit card information, which will be debited for the purchase amount. In the case of payment by credit card, the payer (data in the user profile) must be the same person or organization that owns the payment or credit card. In the case of payment by credit card, it is not possible to change the content of the order or the final amount of the order after the order has been submitted, except in special cases determined by the provider.
Payment by PayPal
It is also possible to purchase with the PayPal service. You pay for the ordered product by choosing the payment method "PayPal" and entering your username and password. No card information is required. The system will automatically write off your funds securely. Payment transactions with PayPal take minutes.
Payment by advance invoice - applies only to legal entities
After submitting the request, the provider will prepare an informative offer for the submitted request and forward it to the buyer for review. If the buyer agrees with the informative offer, it is considered the final offer, on the basis of which the preliminary invoice with payment terms is created. A confirmed offer means the conclusion of a sales contract. If the buyer does not settle the obligation of the invoice by the payment deadline stated on the invoice, the provider is not obliged to carry out the order based on the issued invoice and has no obligation to the buyer.
Outstanding obligations of the buyer
In the event that the consumer or buyer has outstanding obligations with the provider, in the case of a new order, he is obliged to pay the outstanding obligations and to pay for the current order in the amount of 100% of the advance according to the preliminary invoice, unless otherwise stated. The same applies to legal entities that generally have poor payment discipline, blocked accounts or accounts opened only abroad, and customers with a poor credit rating.
The above provision also applies to consumers and buyers who have already delayed payment or unjustifiably withdrawn from the order, had unfounded complaints and in any way caused business damage to the provider with additional work that was not specified when placing the order and specified in the offer.
The final prices are the prices based on the estimate and the final offer, and not the prices in the informative offer, if it was subsequently changed.
The buyer is aware that the provider is the exclusive owner of the products that are the subject of purchase until the buyer pays for the products.
Issuance of an invoice
The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The PokePower online store issues an invoice after completing the order or after handing over the ordered goods to the courier and delivery service.
An invoice is created for the customer in PDF format. Upon completion of the order, the invoice is forwarded to the e-mail address provided by the buyer during the order submission process. The customer receives an invoice for each separate order.
The invoice contains a breakdown of the price and all costs related to the purchase or as specified in the offer or contract.
The buyer is obliged to check the correctness of the data before placing the order. The provider does not take into account objections made later regarding the correctness of the issued invoices with regard to the customer's data.
Delivery
The delivery service will take care of the delivery. The delivery cost is calculated before the payment is made. After receiving the delivered goods, you will also receive an original invoice with all the order information in electronic form to the entered e-mail address. The seller is not responsible for delays on the part of the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the courier service provider, where together with the customer, they will draw up a record of damage to the shipment.
Cancel order
In the event that you wish to cancel orders, please notify us as soon as possible after placing the order by emailing info@poke-power.com. If the order has already been shipped, cancellation is no longer possible.
If you paid for the order via PayPal and you want to cancel the order, the seller will refund you the purchase price reduced by the amount of the PayPal commission paid by the seller upon receipt of the buyer's payment, in the amount of 5% of the total purchase value.
In accordance with the provisions of Article 43. Article of the Consumer Protection Act (ZvPot) the consumer has the right to notify the company within fourteen (14) days of taking over the goods that he withdraws from the order/contract to the contact email address info@poke-power.com, without having to state reason for your decision.
The right to withdraw from the contract within 14 days of receiving the goods applies only to consumers. This means that buyers who are legal entities and natural persons engaged in profitable activity, regardless of their legal organizational form or ownership, do not have the right to withdraw from the contract.
The buyer, who made the purchase as a legal entity, can return the item to the provider for exchange only in the case of a justified complaint confirmed by the provider and if all the conditions for claiming the complaint have been met. If these conditions are not met, the provider is not obliged to file a complaint and has no obligation to the buyer in this regard.
Withdrawal from the contract - applies only to consumers
As a consumer buyer (the possibility of withdrawing from the contract defined below in accordance with the current Consumer Protection Act is only available to buyers who are considered consumers) you have the right to notify us within 14 days that you are withdrawing from the contract without having to give a reason for your decision. In order to exercise the right to withdraw from the contract, the consumer must inform the provider of his decision to withdraw from the contract with an unequivocal statement.
The deadline for withdrawing from the contract for the purchase of goods begins on the day when:
- the consumer or a third party other than the carrier named by the consumer acquires actual possession of the goods,
- the consumer or a third party other than the carrier named by the consumer acquires possession of the last piece of goods if the subject of the contract is several pieces of goods ordered by the consumer in one order,
- the consumer or a third party other than the carrier named by the consumer acquires possession of the last shipment or piece of goods, if the delivery of goods consists of several shipments or pieces,
- the consumer or a third party who is not the carrier and named by the consumer acquires actual possession of the first piece of goods, if the goods are delivered regularly in a certain period,
- with the date of conclusion of the contract, if the subject of the contract is the provision of services or the supply of digital content that is not recorded on a tangible medium.
It is considered that the consumer has submitted a withdrawal statement on time if, in the case of the purchase of goods, he sends it within 14 days of the acceptance of the goods, which is specified for withdrawal from the contract and, in the case of services, within 14 days of the conclusion of the contract.
Withdrawal from the contract can be communicated by sending an unequivocal declaration of withdrawal from the contract, with an attached copy of the documents that were attached at the time of delivery of the item and proving the identity of the item and the buyer, to the e-mail address info@poke-power.com. In order to provide proof of withdrawal from the contract, we recommend that the buyer submit a withdrawal statement in writing.
The cost of returning the items is borne by the consumer. The cost of returning the item, which due to its nature cannot be returned by post, is borne by the consumer and is calculated in accordance with the applicable price list of the selected contractor.
The articles must be returned to the provider no later than 14 days after the notification of withdrawal from the contract. The consumer is responsible for the reduced value of the article if the reduction in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the article. The consumer's liability for the reduced value of the item can be up to the value of the full regular retail price of the item on the day of purchase of the item, which is determined on a case-by-case basis. Due to the stated responsibility of reducing the value of the article, we recommend that the consumer return the article for which he is claiming withdrawal from the contract undamaged, unused and in the same quantity and in the original packaging, so that the article is not damaged during transport. The provider will ask the consumer to pay the defined reduced value of the item.
You can return the items, together with the relevant documentation and proof of payment, by post to the following address:
PokePower, online store, Domen Čamernik – Kramar sp, Justinova ulica 11A, 1210 Ljubljana – Šentvid
For each return of an item, a written explanation must be submitted along with the item stating that the item is being returned due to a withdrawal from the contract. It is easiest if you attach a copy of the written statement to the returned item and attach a copy of the invoice or other proof of purchase.
If you are returning the item by post, protect it properly and prepare it for safe transport. It is easiest if you protect the item with the original packaging or packaging that can protect the item as effectively as the original packaging in order to avoid damage during transport, since the buyer is responsible in relation to the provider for damage to the item that occurred from the receipt of the item to at the time of returning the item to the provider at the address PokePower, online store, Domen Čamernik – Kramar sp, Justinova ulica 11A, 1210 Ljubljana – Šentvid.
The return shipment of returned goods to the company headquarters must be submitted as a RECOMMENDED shipment within 30 days. The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods. Products must be unused, undamaged and in their original packaging with all accompanying documentation.
The provider is not obliged to accept shipments with a ransom or shipments that do not correspond to the provider's general business conditions. In the case of a justified complaint, the buyer has the option to exchange the product for the same or similar product, exchange it for another one from the offer, or decide to pay the purchase price and transfer it to his transaction account.
After receiving the unused, undamaged goods in the same quantity and in the original packaging, in accordance with the law (as soon as possible, but no later than 14 days after receiving the goods), we will refund you the purchase price.
The possibility of withdrawing from the contract does not apply to the following contracts:
- on goods or services, the price of which depends on market fluctuations over which the provider has no influence and which may occur within the contract withdrawal period;
- on the delivery of goods which, due to their nature, are inseparably mixed with other items;
- on the delivery of sealed goods, if the consumer has opened the security seal after delivery;
- on the provision of services, if the provider fulfills the contract in full and the provision of the service began based on the consumer's express prior consent and consent to lose the right to withdraw from the contract when the provider fully fulfills it.
The provider may refuse the order to the buyer or, despite confirming the order, withdraw from the distance purchase contract, if it is established that the buyer is abusing the right to withdraw from the contract.
Warranty
The products have a warranty if it is stated so on the warranty card or on the invoice. The guarantee is valid if the instructions on the guarantee sheet are followed and upon presentation of the invoice. The warranty periods are indicated on the warranty sheets or on the invoice.
Warranty information is also provided on the product presentation page. If there is no warranty information, the product does not have a warranty or the information is currently unknown. In the latter case, the buyer can contact the provider, who will provide up-to-date information. In case of warranty claim, please contact us at the e-mail address: info@poke-power.com.
Complaints upon delivery
Complaints and complaints regarding damage to items and/or packaging that occurred during transport can be reported directly to the delivery person when the item is delivered to the door of the facility. In this way, it will be easiest to determine responsibility for damage caused by transport. In any case, we advise you to take photos of the package from several angles upon receipt, especially if you suspect from the exterior that the goods inside may be damaged. In such cases, we also recommend that you keep the original transport packaging just in case, at least until the faultlessness of the product is determined. In this way, you can significantly influence the speed at which complaints are resolved.
Complaints and disputes
The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by e-mail. Complaints are submitted via the email address info@poke-power.com. The appeal process is confidential.
The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.
Conflict solving
The agreement on the acceptance of these general conditions is concluded in Ljubljana, Republic of Slovenia. Disputes arising from the use of website services are exclusively governed by the law of the Republic of Slovenia. All parties to the contract, regardless of their actual geographical location, nationality or connection, agree that they are bound exclusively by the law of the Republic of Slovenia within the scope of this service. Disputes relating to this Agreement are not subject to the provisions of the UN Convention on Contracts for the International Sale of Goods. The court in Ljubljana has exclusive jurisdiction over all disputes and legal proceedings related to this agreement, the use of the service and the operation of the service.
PokePower processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and the free movement of such data and on the repeal of Directive 95/46/EC (hereinafter: General Regulation on data protection) and national regulations on personal data protection.
The PokePower online store uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The purchase agreement (order) is stored electronically on the provider's server.
PokePower is committed to the permanent protection of all user personal data. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informative material, offers, invoices) and other necessary communication. Only authorized persons of our company have access to the data. The website provider reserves the right to disclose data when disclosure is required by law or when it is necessary to protect the legal rights of others.
Security and privacy
All provided data is protected against intrusion by third parties, which guarantees you worry-free and uninterrupted business with our company. PokePower provides all necessary technological and organizational solutions for complete purchase security.
The transfer of sensitive and transactional data on the website is carried out in secure mode using the SSL (Secure Sockets Layer) protocol. The data is encrypted and transmitted to our server in a protected form. The system thus prevents anyone from intercepting your personal and transaction data that you send to the online store.
The Stripe system takes care of secure authorizations and transactions with payment cards, as well as the mediation service. Card authorizations are performed in real time with immediate verification of data in the banking system.
We also ensure the safety of the purchase by taking into account all applicable legal obligations and recommendations of the Slovenian and international consumer association.
Types of personal data, basis and purpose of processing - only applies to registered users
For registration or To create a user account, the user must provide the PokePower online store with their personal data: first name, last name, e-mail address, password, and telephone number as optional data.
The PokePower online store will process customers' personal data for the purpose of:
- contacting the user for the needs of uninterrupted use of goods or services that are subject to these General Terms and Conditions,
- provision of goods or services that are subject to general terms and conditions and the conclusion of a contract with the user,
- user registration,
- user identity verification,
- execution and review of payment transactions, possible inconsistencies in the execution of payments and related abuses and other violations of these General Terms and Conditions.
The PokePower online store will process customer data for other purposes, provided that the user has given consent for such other data processing purposes:
- profiling of users for the preparation of customized offers of their goods and services through the use of e-mail address, SMS, MMS, telephone or classic mail,
- for direct marketing regarding offers of goods and services, promotional sales, benefits, and other changes or news,
- conducting market research on the quality of products and services and the need for additional products or services.
When a registered user makes an individual purchase in the online store, PokePower also processes data about the purchased products or services, regular price, discount price, savings, obtained or benefits used and other benefits obtained, availability of goods, time of purchase, payment methods, credits, data on collection at the point of sale and data on the time and place of collection, first and last name of the recipient (if this differs from the registered user who placed the order) , information about the time and place of delivery, the price to be paid, the means of payment and the order number. PokePower processes this data for the purpose of performing contractual obligations in the PokePower online store.
In the event that the individual does not give appropriate consent for this type of processing, the PokePower online store processes this data anonymously, in addition to the aforementioned purposes, also for the purpose of analyzing and studying shopping habits, for the purpose of optimizing the offer and costs, and increasing customer satisfaction.
Types of personal data, basis and purpose of processing - applies only to guests
In the case of a purchase as a guest, the latter must provide the PokePower online store with their personal data: first name, last name, phone number, address of permanent or temporary residence and email address.
The PokePower online store will process customers' personal data for the purpose of:
- contacting the guest for the needs of the uninterrupted provision of services that are subject to these business conditions,
- o provision of goods or services that are subject to these terms of business and the conclusion of the contract with the guest,
- about the implementation and review of payment transactions, possible inconsistencies in the execution of payments and related abuses and other violations of these terms of business.
In connection with making a purchase as a guest, PokePower also processes agreement with these terms of business. For the purpose of proving knowledge of these terms of business, PokePower processes confirmation, confirmation time and IP address.
When a guest makes an individual purchase via the online store, PokePower also processes data about the purchased products or services, regular price, discount price, savings, obtained or benefits used, availability of goods, time of purchase, methods of payment, credits, information on collection at the point of sale and information on the time and place of collection, first and last name of the recipient (if this differs from the registered user who placed the order), information about the time and place of delivery, price to be paid, means of payment and order number. PokePower processes this data for the purpose of performing contractual obligations in the PokePower online store.
Types of personal data, basis and purpose of processing - applies only to consumers
In order to comply with legal obligations relating to the consumer's right to withdraw from the contract, PokePower processes the following personal data based on the applicable Consumer Protection Act: name, surname, street, city and post office, telephone, e-mail, no. TRR, no. orders, date of receipt of goods, goods in respect of which he withdraws from the contract.
For the purpose of complying with legal obligations relating to the consumer's right to assert a complaint, PokePower processes the following personal data based on the valid Consumer Protection Act: name, surname, street, city and post office, telephone, e-mail, no. TRR, no. order, date of receipt of the goods, date of discovery of the defect, date of return of the goods, date of claiming the complaint, description of the defect, request of the buyer.
Types of personal data, basis and purpose of processing - applies to all users
For the purposes of identifying the user in the cases from the previous points of these business conditions, the authorized contractual partner will be able to look at the personal document of the user, but will not record the data.
PokePower can process all the data in a pseudonymized form, as well as the evaluation of the experience in the PokePower online store given by the user, on the basis of legitimate interest, also for the purpose of analyzing and studying shopping habits, which it does with the aim of optimizing the offer and costs and to increase customer satisfaction .
User rights
The user can at any time request confirmation of whether PokePower is processing his personal data and to be informed about this personal data, he has the right to receive this personal data and the right to transmit it to another controller. The user can request the limitation of personal data processing, object to the processing of personal data and the automated adoption of individual decisions, including the creation of profiles, cancel the given consents for the processing of personal data that are forwarded on the basis of consent, request corrections or additions or deletion of personal data. He can exercise all the listed rights under the conditions and to the extent of Articles 15 to 22 of the General Data Protection Regulation.
Regardless of the enforcement of the right to deletion from the previous paragraph, personal data may be processed within the scope of any other legal bases, if there is another legal basis for the processing in accordance with Article 6 of the General Data Protection Regulation within this basis (e.g. it is not possible delete data processed by PokePower on the basis of tax legislation or other contract concluded by PokePower with the user, etc.).
The user can make a request for the enforcement of the rights from the first paragraph of this point with a written request sent to the address PokePower, online store, Domen Čamernik – Kramar sp, Justinova ulica 11A, 1219 Ljubljana – Šentvid.
When asserting the user's rights regarding objection to data processing, revocation of consent, requests to limit processing or deletion of personal data, which result in the prevention of notification of the user, PokePower will prevent notification no later than 15 days after receiving the objection or changing the user's settings. If the notification campaign was prepared before processing the objection or changing the settings, there is a possibility that the user will still receive the last notification. PokePower will ensure the enforcement of the remaining rights within the time limits required by applicable legislation in the field of personal data protection.
Users of personal data and export to third parties countries
PokePower handles personal data with particular care and prevents access by unauthorized persons. In some cases, due to individual cases of processing that PokePower does not carry out independently, the user's personal data must be forwarded to contractors - external processors who process the data on behalf of, for the account of, according to the instructions and under the control of the PokePower company (distribution partners, advertising agencies, printers , software owners, etc.).
In addition to external processors, PokePower also forwards the user's personal data to state authorities based on their reasoned written request for the needs of conducting a specific procedure and upon the user's request or on the basis of his written authorization.
Personal data processed by PokePower on the basis of these terms of business are, in principle, not exported to third countries (countries outside the EU and EEA), but some organizations or companies to whom, as our processors, we may disclose your personal data (e.g. maintainers of the software or application where the data is stored), based outside the European Union, in countries that may not have laws that protect the right to protect personal data in the same way as in the European Union or Slovenia. In these cases, we take care to ensure and implement appropriate measures to ensure the security of personal data and the fundamental rights and freedoms of individuals, in accordance with applicable national and EU regulations and these terms of business, by using the intended mechanisms, such as binding business rules, standard contractual clauses, approved certification mechanisms, etc.
Personal data retention period
Unless otherwise specified in these terms and conditions, PokePower processes personal data until the purpose of processing is fulfilled or within the limitation periods for obligations that may arise from the processing of this personal data. In cases where the retention period of personal data is determined by law, PokePower stores this personal data in accordance with the legal mandate. Personal data obtained on the basis of consents are kept until cancellation.
Until the fulfillment of the order, PokePower processes the following personal data of guests: name, surname, address of permanent or of temporary residence, telephone number and e-mail address. After completing the order, PokePower processes the personal data of the guests mentioned in the previous sentence only in relation to the individual order, which can only be accessed by knowing the account number and the order number.
The personal data of people who visit the PokePower online store and do not make a purchase will not be processed by PokePower and will be deleted immediately.
Cookies are text files that are downloaded to your computer by a web server. Cookies do not contain any information that could identify you. With the help of cookies, the server knows that you have returned to the website, which can be used to our advantage to adapt the website to the user.
Most browsers accept cookies automatically. If you do not want to accept them or if you want to be notified before a cookie is loaded on your computer, you can specify this in your browser settings.
Legal basis of cookies
The basis for the message is the amended Act on Electronic Communications (Official Gazette No. 109/2012; hereinafter ZEKom-1), which entered into force at the beginning of 2013, brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user's computer or mobile device.
What are cookies?
Cookies are small files that most websites use to recognize devices. They are of fundamental importance for the operation of websites, most often with the aim of improving the user experience and making the website more user-friendly. With the help of cookies, the interaction between the user and the website is faster and easier, and browsing the website itself is therefore more efficient and pleasant.
The storage of cookies on the user's computer is under the full control of the browser the user is using. This can restrict or disable the storage of cookies as desired. Most websites use cookies. There are several reasons for using cookies, among them they help in the implementation of online services (online stores), they help in collecting statistical data about the user's habits, and they help in the customization of individual websites. Companies can use cookies to evaluate the effectiveness of their websites, as well as the relevance of the information they offer to their users.
The cookies we use on this page follow the guidelines:
- Information Commissioners of the Republic of Slovenia
- International Chambers of Commerce
We know several types of cookies
- Strictly necessary cookies.
This type of cookies enables the use of essential components for the proper functioning of the website. Without these cookies, the services you want to use on this website would not work properly (e.g. login, purchase process, security...).
- Experience cookies
This type of cookie collects data on how users behave on the website in order to improve the experience component of the website (e.g. which parts of the website they visit most often...). These cookies do not collect information that could identify the user.
- Functional cookies
These types of cookies allow the website to remember some of your settings and choices (username, language, region...) and provide advanced, personalized functions. These types of cookies can enable tracking of your actions on the website.
- Advertising or targeting cookies
This type of cookie is most often used by advertising and social networks (third parties) in order to show you more targeted ads, limit the repetition of ads or measure the effectiveness of advertising campaigns. These types of cookies can enable tracking of your actions online.
Cookie control
You decide to use cookies yourself. You can always remove cookies and thereby remove your online visibility. Also, set most browsers to not accept cookies. For information about the capabilities of individual browsers, we suggest you look at the settings.
Website and cookie manager
PokePower, online store, Domen Čamernik – Kramar sp, Justinova ulica 11A, 1210 Ljubljana – Šentvid
Content published on the PokePower Online Store may only be used and reproduced for non-commercial purposes, while retaining all copyright and related rights notices.
The provider will endeavor to provide the most up-to-date and accurate content of the PokePower online store, but does not assume any responsibility for its up-to-dateness and/or accuracy, nor is it responsible for the occasional failure of the website.
Users use all published content at their own risk.
The provider or any other legal or natural person who participated in the creation and creation of the PokePower online store is not responsible for any damage that may arise from access to the use or inability to use the information on the PokePower online store website, or for any errors or deficiencies in their content. However, this provision does not exclude liability for damage caused to a user who, in accordance with the law governing consumer rights, is considered a consumer, whether intentionally or negligently.
In order to display certain functionalities, the PokePower online store uses independent external services and applications.
The use of these services is subject to the terms of use of the external service, which are determined by the owner of the service or application, the provider.
The published photos and videos are symbolic and do not guarantee the properties of the product.
The provider is not responsible for the information in the reviews and does not accept any liability arising from the information in the reviews.
The user is responsible for all activities carried out using his user account or his email.
In the event of any unauthorized use or reasonable suspicion that this type of access has occurred, the user must immediately notify the provider. The provider is not responsible for any damage that the user may suffer due to the unauthorized use of the user account or the password with which it is registered or due to the unauthorized use of the user's e-mail.
The user undertakes to use the PokePower online store in accordance with the terms of business, to ensure the secrecy of passwords and to follow the rules and notices published on the website www.poke-power.com.
The provider is not responsible for possible errors and damage resulting from the transmission of incorrect data and/or other actions from the user's sphere, e.g. when registering or logging into the PokePower online store.
The provider reserves the right to change, add or remove content published on the PokePower online store at any time without prior warning. All users use all published content at their own risk, and they must also ensure adequate data protection on their computer or other such device.
By making a purchase in the online store, the user automatically consents to receiving electronic messages. The user agrees that when signing up for the e-newsletter, we will periodically inform him about news on the site, news in the offer and promotional campaigns. The provider undertakes not to misuse the user's e-mail address in any way or pass it on to a third party. If you want us to delete your personal information from the website users' personal information collection, you can unsubscribe from the PokePower online store, from the e-newsletter you received from us, or by contacting us at info@poke-power.com.
During the period of cooperation, the buyer gains access to the provider's confidential information, which may have business, economic or reputational value for the provider. However, their disclosure to third parties could expose the provider to losses. These are e.g. price information, terms of concluded contracts, legal, financial, economic, commercial, technical, marketing or organizational information regarding the provider. The buyer must protect them as strictly confidential and must not use them for any purpose other than those related to the conclusion and execution of the purchase contract.
The buyer gives consent to the contractor to publish completed projects, including the company logo, in references on its website and other marketing materials.