Terms of business

Purchase - Applies to consumers

The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. Ordering takes place online 24 hours a day, every day of the year. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. Accepted orders are considered irrevocable and will be executed.

We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. A partial or complete withdrawal from the order may also occur if there was an obvious error in the price list or the order form was not completed in accordance with the general conditions. If the buyer has already paid by invoice, in this case the entire purchase price, including delivery costs, will be transferred to him the next working day.

Ordering in the PokePower online store takes place in the Slovenian language via the Internet 24 hours a day and 7 days a week. You can choose and order goods from the list of goods on the provider's website. All goods listed on these pages are available while supplies last.

The purchase process is simple and can be done as a registered user using a user account or without a user account as a guest by entering the required personal information before submitting each individual order.

The user account enables an overview of all submitted orders, the possibility of collecting and using benefits for purchases, faster submission of an online order by pre-filling fields with personal data, and other functionalities.

Submitting an order as a guest allows submitting and confirming an online order without a user account, i.e. without registration and login with a user account. It is not possible to obtain and use benefits for registered users in the case of placing an order and making a purchase as a guest.

Purchase, inquiry and offer for legal entities

PokePower (hereinafter "provider") prepares an informative offer for an individual customer based on demand. The validity date of the informative offer is indicated on the offer itself, which is drawn up in accordance with the point "Delivery deadlines for legal entities" of these General Terms and Conditions. If the buyer agrees with the informative offer, it is considered the final offer.

If the buyer makes new requests or wants additional items, the provider prepares a new informative offer. When the buyer confirms the offer, it is considered the final offer, on the basis of which a proforma invoice with payment terms is created. A confirmed offer means the conclusion of a sales contract. If the buyer does not pay the obligation of the invoice by the payment deadline stated on the invoice, the provider is not obliged to carry out the order based on the issued invoice and has no obligation to the buyer.

If the buyer pays the obligations on the promissory note late, this automatically means a delay in the delivery of the products to the buyer for at least the same number of days as the buyer was late with the payment. However, there may be a delay of several days, depending on the availability of suppliers' capacities. The buyer's obligation, in the event of a delay in payment, is to inquire about a new delivery date of the goods.

After submitting the invoice, the entire order is submitted to the buyer for review by e-mail. It is the buyer's obligation to review the order and notify the provider of any corrections. When the buyer confirms the order and settles the obligations based on the estimate, the order goes to be processed by the supplier or to the manufacturer. When the order goes for further consideration, changes in the completion and cancellation of the order are not possible.

Obligations based on the pre-invoice are considered settled when the funds are visible in the provider's bank account.

The provider reserves the right to change the offer, if a certain supplier no longer supplies the products, they cannot be ordered or manufactured. In this case, he informs the buyer before payment.

PokePower can at any time reject the buyer in the phase before the official acceptance of the offer by the buyer, if it judges that this could mean business damage for it.

Order and conclusion of the sales contract
The provider allows the customer to order goods:

• according to the purchase procedure for natural persons, only that you enter all the necessary information about the company when placing the order,
• by phone on 051 641 931 (telephone order is followed by a written confirmation by e-mail),
• by e-mail info@poke-power.com or by any other written means,
• via the 'Contact Form' form on the website https://poke-power.com/kontaktirajte-nas/.

The contract concluded by the buyer and the provider in connection with the purchase of goods via the website or the invoice is considered a contract concluded at a distance.

The sales contract between the provider and the buyer is concluded at the moment of acceptance of the offer. By accepting the offer, the order is confirmed. By entering into a legal relationship, the buyer expressly agrees to accept the general terms and conditions of business provided by the provider. A separate, individually concluded contract is required to conclude a sales contract in a manner or under conditions that deviate from the general terms and conditions of business.

The person with the information specified when placing the order is considered a buyer. It is not possible to change the customer data later.

The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. After submitting the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities selected by the buyer. Accepted orders are considered irrevocable and will be executed. When the order goes for further consideration by the supplier or to the manufacturer, changes in finishing and cancellation of the order are not possible.

In the event that you wish to cancel orders, please notify us within 7 days of placing the order by emailing info@poke-power.com. In case of cancellation, the buyer will cover cancellation costs in the amount of 5% of the total value of the order.

If the order has already been shipped, cancellation is no longer possible.

We reserve the right to withdraw from the execution of the order, in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. A partial or complete withdrawal from the order may also occur if there was an obvious error in the price list or the order form was not completed in accordance with the general conditions. If the buyer has already paid by invoice, in this case the entire purchase price, including delivery costs, will be transferred to him the next working day.

Delivery dates

Delivery time for products in stock is usually 2-10 working days. If the delivery deadline is exceptionally longer, we will inform you about this on the product page, where the estimated delivery date will be recorded. For products that are not in stock, the delivery period is longer and lasts from 20 days to 30 days, or exceptionally even more. We suggest that you contact us at info@poke-power.com when ordering products that are not in stock and we will be happy to let you know when the desired products will be available.

Delivery deadlines for legal entities

The tentative delivery date is determined by PokePower (hereinafter referred to as the "provider") based on information from its suppliers and manufacturers. This is the real time for carrying out all the activities necessary for the realization and delivery of the order. The provider informs the customer of the exact delivery date when he places an order with the supplier and pays the advance payment.

If the buyer wants the delivery of the order on a specific day, he must inform the provider about this when submitting the request. The provider will enable the desired delivery, as far as this is feasible.

In the event that the buyer does not notify the desired delivery date in time, or when the offer has already been confirmed and the order based on the offer with the supplier is being implemented, the date of delivery as stated by the provider when placing the order is considered. If, as a result, the buyer withdraws from the order, the latter must pay the provider the entire amount stated in the final offer or preliminary invoice. In this case, the provider does not assume responsibility for the damage caused to the buyer from this title.

The provider delivers the ordered goods to the customer after payment for the ordered goods, as agreed in the offer or on the proforma invoice. At the customer's request, the products can be sent via express mail. Delivery service costs are borne by the buyer, unless otherwise specified. The delivery time depends on the logistics service. The provider does not guarantee delivery within this period in case of special circumstances such as: increased demand from the manufacturer or to the supplier in the period before the holidays or outside of this period, in the event of problems in processing the order, in the event of bad weather conditions and unavailability of transport, and in the event of other unforeseeable factors.

In case of emergency situations that did not arise through the provider's fault, e.g. in cases where the supplier does not deliver the goods to the provider on time, the provider informs the buyer about the reasons for the delay and about the extended delivery deadline with the specified delivery date.

In the event of a change in the delivery date of the order, the provider will notify the customer of the change as soon as he learns about it. If the provider is not aware of the change and does not learn about it from the supplier or delivery service or disposes of it in any other way, is not obliged to inform the customer about the change.

If the buyer is late with the delivery of materials necessary for the implementation of the project or feedback, the provider is not responsible for the delay in delivery within the specified approximate delivery period in the offer and possible damage on the part of the buyer.

Due to an increased number of orders, approaching holidays and other special events, delivery times may change on a daily basis, of which the provider will inform the buyer in a timely manner.

If the supplier no longer accepts orders with a certain delivery date due to increased demand, the provider is not obliged to accept the order with this delivery date. Products are delivered at the earliest possible date.

Risk of loss or damage to the sent or of the delivered goods passes from the provider to the buyer when the goods are picked up by the delivery service. From this moment on, the provider is not responsible for losses, errors or damages that occur from the moment the goods are accepted for transport until the moment they are handed over to the customer.

If the buyer undertakes to pick up the goods in person, the risk of accidental loss or damage to the goods passes to the buyer at the moment of picking up the goods (at the agreed time), even if the buyer does not pick up the goods within the agreed time.

Purchase process

By clicking on the (Add to basket) button, you add the items to the basket. Find out the total amount of the purchase and the cost of delivery here. When you have finished collecting the items, you enter the order information, your personal information and you are already in the order submission phase. At the time of purchase, you must agree to the general terms of use. Please be accurate when entering data. Double-check the correctness of your submitted data, the items you will order, if their specifications are correct, and complete the purchase by clicking the submit order button. You will receive a notification about your purchase to your email, which also confirms that we have received your order. We will notify you by e-mail when your order has been processed and shipped. The contract for the purchase of the ordered items between the buyer and the seller is irrevocably concluded at this stage.

Purchase of services - assessment of PSA cards

We send the cards for assessment every month on the fifth day of the month. The card you want to send for evaluation must arrive at our address no later than the fourth day of the month, otherwise it will be sent in the following month. You bear the cost of sending the card to us. You can also personally deliver the card to our address for personal collection of shipments by prior arrangement.

Due to various reasons (logistics, increased volume of PSA company's work), the return date may be extended. When the card is returned from evaluation, we will notify you and return it to you, according to the selected delivery method within your order.

The quoted price includes the cost of customs clearance, shipping for appraisal, insurance and PSA appraisal. No additional costs are incurred subsequently, except in the event that your card would be worth more than the maximum allowed value prescribed for this package. In this case, the buyer settles the difference.

By submitting cards for PSA evaluation, the customer agrees to PSA's General Terms and Conditions and PokePower's General Terms and Conditions. Neither company accepts responsibility for injury or property damage resulting from a broken holder. So do companies are not responsible for damage to items that occurs when such items are not under the control of PSA or PokePower, such as during shipping.

PSA will endeavor to assess items within the time frame, if any, available as part of PSA's assessment service. However, PSA shall have no liability to Customer for any incidental or consequential damages arising from PSA's failure to evaluate any item at any time.

The company PokePower does not bear any responsibility for the services provided by the company PSA, because in the case of sending the cards for evaluation, as a provider, it acts as your representative and sends the cards for evaluation to the company PSA.

Registration and login

It is not necessary to register in the PokePower online store or to report. If you want to make a purchase, you just need to enter the correct information when placing the order.

Prices

All prices are expressed in EUR (euros). Prices are valid at the moment of order confirmation (completion of purchase). The prices are valid in the case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Prices only apply to purchases through the PokePower online store. In the event that the price of the item changes during the processing of the order, the seller will notify the buyer accordingly. The seller will try to the best of his ability in every case to provide the buyer with a lower price or to offer an appropriate solution that will be mutually satisfactory. All product prices in the PokePower online store are final prices.

Payment methods

If the delivery location of the order is Slovenia, customers can pay for the order cash on delivery, with a credit card, with a direct bank transaction or PayPal. For locations outside of Slovenia, payments can be made by credit card or by direct bank transaction. Only one-time payment is possible. Please let us know if you have not received any notification from us and more than three working days have passed since your purchase.

Cash on delivery

After choosing the "cash on delivery" option and submitting the order, you will receive a confirmation of receipt of the order by e-mail, followed by delivery within the agreed time. You pay the purchase price for the ordered product to the delivery service when you pick it up, at the Parcel machine or the Parcel store. If you are not at home at the time of delivery, the delivery service will leave you a notification about the package's arrival.

Payment by direct bank transaction

After selecting the "direct bank transaction" option and submitting the order, you will receive information about the proforma invoice by e-mail. We will execute the order after receiving the payment to our transaction account. For faster processing, you can notify us after payment with proof of payment to our email address info@poke-power.com.

Payment by credit card

After selecting the "credit card" option and submitting the order, you will receive a confirmation of receipt of the order by e-mail, followed by delivery within the agreed time. You pay for the ordered product by entering the necessary credit card information, which will be debited for the purchase amount. In the case of payment by credit card, the payer (data in the user profile) must be the same person or organization that owns the payment or credit card. In the case of payment by credit card, it is not possible to change the content of the order or the final amount of the order after the order has been submitted, except in special cases determined by the provider.

Payment by PayPal

It is also possible to purchase with the PayPal service. You pay for the ordered product by choosing the payment method "PayPal" and entering your username and password. No card information is required. The system will automatically write off your funds securely. Payment transactions with PayPal take minutes.

Payment by advance invoice - applies only to legal entities

After submitting the request, the provider will prepare an informative offer for the submitted request and forward it to the buyer for review. If the buyer agrees with the informative offer, it is considered the final offer, on the basis of which the preliminary invoice with payment terms is created. A confirmed offer means the conclusion of a sales contract. If the buyer does not settle the obligation of the invoice by the payment deadline stated on the invoice, the provider is not obliged to carry out the order based on the issued invoice and has no obligation to the buyer.

Outstanding obligations of the buyer

In the event that the consumer or buyer has outstanding obligations with the provider, in the case of a new order, he is obliged to pay the outstanding obligations and to pay for the current order in the amount of 100% of the advance according to the preliminary invoice, unless otherwise stated. The same applies to legal entities that generally have poor payment discipline, blocked accounts or accounts opened only abroad, and customers with a poor credit rating.

The above provision also applies to consumers and buyers who have already delayed payment or unjustifiably withdrawn from the order, had unfounded complaints and in any way caused business damage to the provider with additional work that was not specified when placing the order and specified in the offer.

The final prices are the prices based on the estimate and the final offer, and not the prices in the informative offer, if it was subsequently changed.

The buyer is aware that the provider is the exclusive owner of the products that are the subject of purchase until the buyer pays for the products.

Issuance of an invoice

The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The PokePower online store issues an invoice after completing the order or after handing over the ordered goods to the courier and delivery service.

An invoice is created for the customer in PDF format. Upon completion of the order, the invoice is forwarded to the e-mail address provided by the buyer during the order submission process. The customer receives an invoice for each separate order.

The invoice contains a breakdown of the price and all costs related to the purchase or as specified in the offer or contract.

The buyer is obliged to check the correctness of the data before placing the order. The provider does not take into account objections made later regarding the correctness of the issued invoices with regard to the customer's data.

Delivery

The delivery service will take care of the delivery. The delivery cost is calculated before the payment is made. After receiving the delivered goods, you will also receive an original invoice with all the order information in electronic form to the entered e-mail address. The seller is not responsible for delays on the part of the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the courier service provider, where together with the customer, they will draw up a record of damage to the shipment.

Cancel order

In the event that you wish to cancel orders, please notify us as soon as possible after placing the order by emailing info@poke-power.com. If the order has already been shipped, cancellation is no longer possible.

If you paid for the order via PayPal and you want to cancel the order, the seller will refund you the purchase price reduced by the amount of the PayPal commission paid by the seller upon receipt of the buyer's payment, in the amount of 5% of the total purchase value.