Terms of business

Purchase – applies to consumers

The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. Ordering is done online 24 hours a day, every day of the year. After placing the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities that the buyer has selected. Accepted orders are considered irrevocable and will be carried out.

We reserve the right to withdraw from the execution of the order in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. Partial or complete withdrawal from the order may also occur in the event that there was an obvious error in the price list or the order form was not completed in accordance with the general terms and conditions. If the buyer has already paid according to the pro forma invoice, in this case we will transfer the entire purchase price, including delivery costs, to him on the next working day.

Ordering in the PokePower online store is done in Slovenian via the Internet 24 hours a day, 7 days a week. You can select and order goods from the list of goods on the provider's website. All goods listed on these pages are available while stocks last.

The purchase process is simple and can be completed as a registered user using a user account or without a user account as a guest by entering the required personal information before placing each individual order.

A user account allows you to review all placed orders, the ability to collect and use benefits when purchasing, faster online order submission by pre-filling in personal data fields, and other functionalities.

Placing an order as a guest allows you to place and confirm an online order without a user account, i.e. without registering and logging in with a user account. Obtaining and using the benefits of a logged-in user is not possible if you place an order and make a purchase as a guest.

Purchase, demand and offer for legal entities

PokePower (hereinafter referred to as the “Provider”) prepares an informative offer for an individual buyer based on the request. The validity date of the informative offer is stated on the offer itself, which is drawn up in accordance with the point “Delivery times for legal entities” of these General Terms and Conditions. If the buyer agrees with the informative offer, it is considered the final offer.

If the buyer makes new requests or wants additional items, the provider will prepare a new informative offer. When the buyer confirms the offer, it is considered the final offer, on the basis of which a pro forma invoice with payment terms is prepared. A confirmed offer means the conclusion of a purchase contract. If the buyer does not settle the pro forma invoice by the payment deadline specified on the pro forma invoice, the provider is not obliged to carry out the order based on the issued pro forma invoice and has no obligations towards the buyer.

If the buyer is late in paying the obligations on the pro forma invoice, this automatically means a delay in the delivery of the products to the buyer for at least the same number of days as the buyer was late in paying. However, the delay may be several days, depending on the availability of the suppliers' capacities. The buyer's obligation, in the event of a late payment, is to inquire about a new delivery date for the goods.

After submitting the pro forma invoice, the entire order is submitted to the buyer for review by e-mail. The buyer is obliged to review the order and notify the provider of any corrections. When the buyer confirms the order and settles the obligations based on the pro forma invoice, the order is processed by the supplier or manufacturer. Once the order is processed, changes in the processing and cancellation of the order are not possible.

Liabilities based on a pro forma invoice are considered settled when the funds are visible in the provider's bank account.

The provider reserves the right to change the offer if a certain supplier no longer supplies products, they cannot be ordered or manufactured. In this case, the buyer will be notified of this before payment.

PokePower may reject a buyer at any time before the buyer officially accepts the offer if it deems that this could cause business damage to the buyer.

Order for legal entities and conclusion of a purchase contract

It is not possible for legal entities to make a purchase via the website by placing an order and then requesting an invoice from the company for the order placed.

Online sales are intended for end customers.

Legal entities can opt in to electronic stock notification for the B2B segment and are informed of available quantities via e-newsletter. In the electronic notification, legal entities receive a table with information about items, prices and available quantities.

The provider allows the buyer to order goods:

• by email info@poke-power.com

A contract concluded between the buyer and the provider regarding the purchase of goods via a website or pro forma invoice is considered a distance contract.

The purchase contract between the provider and the buyer is concluded at the moment of acceptance of the offer. Acceptance of the offer confirms the order. By entering into a legal relationship, the buyer expressly agrees to accept the general terms and conditions provided by the provider. A separate individually concluded contract is required to conclude a purchase contract in a manner or under conditions that deviate from the general terms and conditions.

The buyer is the person with the information provided when placing the order. It is not possible to change the buyer's information later.

The purchase order is concluded in Slovenian or English and is binding for the buyer and the seller. After placing the order, the buyer receives a notification by e-mail that the order has been accepted. It lists the products and quantities that the buyer has selected. Accepted orders are considered irrevocable and will be processed. When the order goes to the supplier or manufacturer for further processing, changes in processing and cancellation of the order are not possible.

If you wish to cancel your order, please notify us within 7 days of placing your order by emailing info@poke-power.com. In the event of cancellation, the buyer will be charged a cancellation fee of 5% of the total order value.

If the order has already been shipped, cancellation is no longer possible.

We reserve the right to withdraw from the execution of the order in cases where the ordered products are not in stock and there was a technical or other error when entering the stock. Partial or complete withdrawal from the order may also occur in the event that there was an obvious error in the price list or the order form was not completed in accordance with the general terms and conditions. If the buyer has already paid according to the pro forma invoice, in this case we will transfer the entire purchase price, including delivery costs, to him on the next working day.

Delivery times

The delivery time for products in stock is usually 2-10 working days. If the delivery time is exceptionally longer, we will inform you about this on the product page, where the estimated delivery date will be recorded. For products that are not in stock, the delivery time is longer and lasts from 20 days to 30 days or exceptionally even more. We suggest that when ordering products that are not in stock, contact us at shop@poke-power.com and we will be happy to inform you when the desired products will be available.

Delivery and postage costs

For purchases from customers in Slovenia and Croatia, we offer free shipping for purchases over €100. For other customers in the European Union, we offer free shipping for purchases over €250, excluding the following islands and territories: Greece, Cyprus, Malta, Greek islands, Portuguese islands and Spanish islands.

At the end of the purchase, the buyer has the option to choose free shipping if they meet the conditions for this. If the buyer does not choose this option, the shipping cost estimated for delivery to their address will be charged.

Delivery times for legal entities

The approximate delivery time is determined by PokePower (hereinafter referred to as the “provider”) based on information from its suppliers and manufacturers. This is the real time for carrying out all activities necessary for the realization and delivery of the order. The provider informs the buyer of the exact delivery time when the order is placed with the supplier and the advance payment is made.

If the buyer wants the order to be delivered on a specific day, they must inform the provider about this when submitting the request. The provider will enable the desired delivery if this is feasible.

In the event that the buyer fails to notify the desired delivery date in time or notifies it after the offer has already been confirmed and the order based on the offer is being implemented by the supplier, the delivery date shall be deemed to be the date stated by the provider when placing the order. If the buyer withdraws from the order as a result, the buyer must pay the provider the full amount stated in the final offer or pro forma invoice. In this case, the provider shall not be liable for any damage incurred by the buyer in this regard.

The provider delivers the ordered goods to the buyer after payment for the ordered goods, as agreed in the offer or on the pro forma invoice. At the buyer's request, the products can be sent via express mail. The costs of the delivery service are covered by the buyer, unless otherwise specified. The delivery time depends on the logistics service. The provider does not guarantee delivery within this period in the event of special circumstances, which are: increased demand from the manufacturer or supplier in the period before the holidays or outside this period, in the event of problems in processing the order, in the event of bad weather conditions and unavailability of transport, and in the event of other unpredictable factors.

In the event of extraordinary circumstances that are not the fault of the provider, for example, in cases where the supplier does not deliver the goods to the provider on time, the provider will inform the buyer of the reasons for the delay and of the extended delivery deadline with the specified delivery date.

In the event of a change in the delivery date of the order, the provider shall notify the buyer of the change as soon as it becomes aware of it. If the provider is not aware of the change and does not learn of it from the supplier or delivery service or otherwise disposes of it, it is not obliged to notify the buyer of the change.

If the buyer is late in delivering the materials necessary for the project or feedback, the provider is not liable for the delay in delivery within the stated delivery timeframe in the offer and any damage incurred by the buyer.

Delivery times may change daily due to an increased number of orders, approaching holidays and other special events, of which the provider will inform the buyer in a timely manner.

If the supplier no longer accepts orders with a specific delivery date due to increased demand, the provider is not obliged to accept the order with that delivery date. The products will be delivered at the earliest possible date.

The risk of loss or damage to the shipped or delivered goods passes from the provider to the buyer when the goods are taken over by the delivery service. From that moment on, the provider is not liable for any loss, defects or damage that occurs between the moment the goods are accepted for transport and the moment they are delivered to the buyer.

If the buyer undertakes to take delivery of the goods in person, the risk of accidental loss or damage to the goods passes to the buyer at the moment of receipt of the goods (at the agreed time), even if the buyer does not take delivery of the goods within the agreed time.

Purchase process

By clicking on the (Add to cart) button, you add the items to your cart. Here you will find out the total purchase amount and the shipping cost. When you have finished collecting the items, enter the order details, your personal data and you are now in the order submission phase. When purchasing, you must agree to the general terms and conditions. Please be careful when entering your data. Check once again the correctness of your submitted data, the items you will order, if their specifications are correct and complete the purchase by clicking on the order submission button. You will receive a notification about your purchase to your email, which is also a confirmation that we have received your order. When your order has been processed and shipped, we will notify you by email. The contract for the purchase of the ordered items between the buyer and the seller is irrevocably concluded at this stage.

Purchase of services - PSA card evaluation

We send cards for evaluation every month, on the fifth day of the month. The card you want to send for evaluation must arrive at our address no later than the fourth day of the month, otherwise it will be sent in the following month. The cost of sending the card to us is your responsibility. You can also deliver the card in person to our address for personal collection of shipments by prior arrangement.

Due to various reasons (logistics, increased workload of the PSA company), the return date may be extended. When the card is returned from the evaluation, we will notify you and return it to you, according to the selected delivery method within your order.

The stated price includes customs clearance, shipping for assessment, insurance and PSA assessment. There are no additional costs afterwards, unless your ticket is worth more than the maximum allowed value prescribed for this package. In this case, the buyer pays the difference.

By submitting cards for PSA evaluation, the buyer agrees to the PSA Terms and Conditions and the PokePower Terms and Conditions. Neither company assumes any liability for injury or damage to items resulting from a broken holder. Likewise, the companies are not responsible for damage to items that occurs when those items are not under the control of PSA or PokePower, for example during shipping.

PSA will endeavor to evaluate items within the timeframe, if any, available as part of PSA's evaluation service. However, PSA will have no liability to the customer for incidental or consequential damages arising from PSA's failure to evaluate any item within any timeframe.

PokePower bears no responsibility for the services provided by PSA, as in the case of sending cards for evaluation, the provider acts as your agent and sends the cards to PSA for evaluation.

Special conditions for the Booster Pack Live Opening item

By purchasing the Booster Pack Live Opening item, the customer agrees to the following terms and conditions:

1. Live opening

• Ordered booster packs will be opened live during the official live stream on a platform designated by PokePower doo.
• Live streaming and recordings of booster packs being opened are public content. The customer agrees that PokePower doo may use the recordings for promotional, archival or other commercial purposes.

2. Card delivery

• All tickets opened during the live stream will be sent to the address provided by the customer when placing the order.
• Booster pack wrappers will be discarded after opening.

3. Card protection

• Higher value cards will be protected with plastic sleeves and/or a toploader.
• Other cards (bulk, reverse and holo) will be wrapped in a plastic bag for protection during shipping.

4. Order cancellation

• Cancellation of an order that includes booster packs for the live opening is possible up to 24 hours before the official start of the live broadcast.
• Later cancellations are not possible, as this is a live service and is considered fully completed upon opening.
• Once the order has been placed, it is no longer possible to cancel or request a refund, as the service has already been performed.

5. Randomness of booster pack content

• The customer is aware that the content of booster packs is based on a random system.
  PokePower doo does not guarantee that the customer will receive a higher value card or any specific card they desire.
• PokePower doo is not responsible for the customer's expectations regarding the content of opened packages.

6. Complaints and irregularities

• Complaints regarding the contents of booster packs are not possible, as they are originally sealed products from the manufacturer and PokePower doo cannot influence their contents.
• If there is an error in shipping (e.g. missing cards or incorrectly sent cards), the customer must file a complaint within 7 days of receiving the shipment.
• Complaints after this deadline will no longer be considered unless the customer proves that the defect was not visible upon receipt.

7. Responsibility for delivery

• PokePower doo is responsible for the shipment until the customer picks it up.
  If the shipment is lost or damaged during delivery, PokePower doo will work with the delivery service to try to find a solution.
• The customer may choose insured shipping, if available, to further protect their shipment.
• If the customer notices damage to the package upon receipt, they must immediately notify the delivery service and PokePower doo.

8. Force majeure and technical difficulties

• In the event of technical problems that would prevent the live broadcast, PokePower doo reserves the right to postpone the opening to another date, of which it will inform customers.
• If the opening cannot be carried out due to force majeure (e.g. natural disaster, platform outage, internet problems), PokePower doo will offer an alternative solution or a refund.

9. Final provisions

• By purchasing this item, the customer agrees to all of the above terms and conditions and waives any claims regarding dissatisfaction with the contents of the booster packs.
• Any disputes will be resolved amicably between the customer and PokePower doo. If this is not possible, the competent court in the place of the registered office of PokePower doo shall have jurisdiction, in accordance with Slovenian law.
• The customer has the right to out-of-court dispute resolution through the European Online Dispute Resolution (ODR) platform, which is accessible at https://ec.europa.eu/consumers/odr.
  

Registration and login

There is no need to register or log in to the PokePower online store. To make a purchase, you just need to enter the correct information when placing the order.

Prices

All prices are expressed in EUR (euros). Prices are valid at the moment of order confirmation (purchase completion). Prices are valid in case of payment with the above-mentioned payment methods, under the above-mentioned conditions. Prices are valid only for purchases through the PokePower online store. In the event that the price of the item changes during the processing of the order, the seller will notify the buyer. The seller will try his best in every case to provide the buyer with a lower price or. offer an appropriate solution that will be to both parties' satisfaction. All product prices in the PokePower online store are final prices.

Payment methods

If the delivery location is Slovenia, customers can pay for their order upon receipt, by credit card, by direct bank transfer or PayPal. For locations outside Slovenia, payments are possible by credit card or by direct bank transfer. Only a one-time payment is possible. Please let us know if you have not received any notification from us and more than three business days have passed since the purchase.

Cash on delivery

Cash on delivery is available exclusively for addresses in Slovenia and only for orders up to a value of EUR 200.00. After selecting the “cash on delivery” option and placing your order, you will receive a confirmation of receipt of your order by email, followed by delivery within the agreed deadline. You pay the purchase price for the ordered product to the delivery service upon collection, to a Parcel Machine or to a Parcel Shop. If you are not at home at the time of delivery, the delivery service will leave you a notification that the package has arrived.

For orders over EUR 200.00 for addresses in Slovenia, cash on delivery is not possible. In these cases, we recommend using a card, bank transfer or other available form of prepayment.

Cash on delivery is not available for addresses outside Slovenia. For international orders, payment is only possible by card, bank transfer or other available form of prepayment.

In case of non-compliance with the conditions, we reserve the right to cancel the order or request a change in the payment method.

Payment by direct bank transaction

After selecting the “direct bank transaction” option and placing your order, you will receive payment details via pro forma invoice. We will process your order after receiving the payment to our transaction account. For faster processing, you can notify us with proof of payment at shop@poke-power.com after payment has been made. If you cannot find the payment details, please contact us at shop@poke-power.com.

Please write your order number in the payment note.

All orders that are not paid for within 7 days of submission will be automatically canceled.

Payment by credit card

After selecting the “credit card” option and placing your order, you will receive an order confirmation by email, followed by delivery within the agreed deadline. You pay for the ordered product by entering the necessary credit card details, which will be debited for the purchase amount. In the case of payment by credit card, the payer (data in the user profile) must be the same person or organization that owns the payment or credit card. In the case of payment by credit card, after placing the order, it is not possible to change the content of the order or the final amount of the order, except in special cases specified by the provider.

Payment with PayPal

You can also purchase with PayPal. You pay for the ordered product by selecting the “PayPal” payment method and entering your username and password. You do not need to enter your card details. The system will securely debit your funds. Payment transactions with PayPal are completed within a few minutes.

Payment by invoice – applies only to legal entities

After the submitted inquiry, the provider will prepare an informative offer for the submitted inquiry and forward it to the buyer for review. If the buyer agrees with the informative offer, it is considered the final offer, on the basis of which a pro forma invoice with payment terms is prepared. A confirmed offer means the conclusion of a purchase contract. If the buyer does not settle the pro forma invoice obligation by the payment deadline specified on the pro forma invoice, the provider is not obliged to carry out the order on the basis of the issued pro forma invoice and has no obligations to the buyer.

Outstanding customer liabilities

In the event that the consumer or buyer has outstanding obligations with the provider, in the case of a new order, he is obliged to pay the outstanding obligations so far and pay the current order in the amount of 100% of the advance payment according to the pro forma invoice, unless otherwise stated. The same applies to legal entities that generally have poor payment discipline, blocked accounts or accounts opened only abroad, and buyers with a poor credit rating.

The above provision also applies to consumers and buyers who have already been late with payment or unjustifiably cancelled the order, had unfounded complaints, and in any way caused business damage to the provider with additional work that was not specified when placing the order and set out in the offer.

The final prices are those based on the estimate and the final offer, and not the prices in the informative offer, if it has subsequently changed.

The buyer is aware that the provider is the exclusive owner of the products that are the subject of the purchase until the buyer pays for the products.

Issuance of invoice

The seller must issue an invoice for the supply of goods or services and hand it over to the buyer. The PokePower online store issues an invoice after the order is completed or after the ordered goods are handed over to the courier and delivery service.

An invoice in PDF format is created for the customer. The invoice is sent to the email address provided by the customer during the order process upon completion of the order. The customer receives an invoice for each separate order.

The invoice details the price and all costs related to the purchase, as specified in the offer or contract.

The buyer is obliged to check the correctness of the data before placing an order. The provider will not take into account any objections raised later regarding the correctness of the invoices issued regarding the buyer's data.

Delivery

Delivery will be provided by the delivery service. The delivery cost is calculated before payment is made. After receiving the delivered goods, you will also receive an original invoice with all order details in electronic form to the registered e-mail address. The seller is not responsible for delays on the part of the postal service provider or for damage to the packaging. The buyer should inspect the received goods immediately and, in the event of any damage, immediately contact the courier service provider, where they will draw up a report on the damage to the shipment together with the customer.

Personal pickup

Personal product pickup, event participation, and other services are possible in our physical space according to a predetermined schedule published on our website or social media.

Order cancellation

If you wish to cancel your order, please notify us as soon as possible after placing your order by emailing shop@poke-power.com. If the order has already been shipped, cancellation is no longer possible.

If you have already paid for the order, the funds will be refunded to the payment method you used to make the purchase (except in the case of a bank transfer, where the amount is returned to the transaction account).

Purchase restrictions

Due to limited stock and high demand, we reserve the right to limit the quantity of certain products that an individual customer can order. These restrictions are in place to ensure fair availability of products to all our customers.

If a customer places multiple orders for the same product, thereby exceeding a certain purchase limit, we reserve the right to cancel these orders.

We are committed to preventing resale and ensuring equal opportunities for all collectors and players.

1.1 Service description

In addition to its online store, PokePower doo also organizes events and activities in a physical space, where the following take place:

• selling tickets for entry to an event (e.g. tournaments, game nights, promotional events),
• rental of playing cards and other gaming accessories,
• organization of tournaments and similar activities.

1.2 Purchase and validity of tickets

• Tickets for events can be purchased at the location or online, if available.
• The purchase of a ticket is final and binding; a refund is only possible in the event of cancellation of the event by the organizer.
• The ticket is valid for a specific event date, unless it is a general ticket.
• Tickets are not subject to the 14-day right of withdrawal unless the organizer cancels the event.
• Ticket exchange is possible by prior arrangement with the organizer, if there are still enough free seats available on the other selected date. Exchange is not guaranteed and depends on availability.

1.3 Map and equipment rental

• Users can rent or borrow playing cards or other equipment for a certain period of time upon entering the card room.
• Rental is only possible with advance payment (at the kiosk).
• The user is obliged to return the borrowed items in the same condition as they were received.
• In the event of damage, destruction or loss, PokePower doo reserves the right to charge compensation in the amount of the market price of the product or its repair.

1.4 Responsibility

• Participation in events and use of the space is at your own risk.
• The organizer reserves the right to refuse entry or remove any visitor who violates the rules of conduct or disrupts the course of the event.
• PokePower doo is not responsible for personal items lost or damaged during events.

1.5 House rules and rules of conduct

• It is prohibited in the premises:
  1. smoking,
  2. consumption of alcohol or illegal substances,
  3. inappropriate behavior, violence or any kind of harassment.
• Participants are obliged to follow the instructions of the staff and the organizer.
• Violations may lead to removal without refund.

1.6 Image and video recording

• Filming for promotional purposes is possible during events.
• Upon entering the event, the participant agrees to be photographed or filmed for the purpose of documenting and promoting PokePower doo events.
• The participant may explicitly refuse to have their image taken upon entry - in which case we will do our best to respect their wish.

1.7 Event cancellation and ticket refund

• If the organizer cancels the event, purchased tickets will be refunded or exchanged.
• If the event is taking place, ticket refunds are not possible.

Return of goods and complaints

In accordance with the provisions of Article 43 of the Consumer Protection Act (ZvPot), the consumer has the right to notify the company of his withdrawal from the order/contract within fourteen (14) days of receipt of the goods, to the contact email address info@poke-power.com, without having to state the reason for his decision.