Privacy policy

Data Protection

PokePower processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: General Data Protection Regulation), as well as national personal data protection regulations.

The PokePower online store uses appropriate technological and organizational measures to protect the transmission and storage of personal data, orders, and payments. The purchase contract (order) is stored electronically on the provider’s server.

PokePower is committed to the permanent protection of all user personal data. The provider will use personal data exclusively for the purposes of fulfilling the order (sending informational materials, offers, invoices) and other necessary communication. Only authorized persons within our company have access to the data. The website provider reserves the right to disclose data when disclosure is required by law or necessary to protect the legal rights of other persons.

Security and Privacy

All submitted data is protected from unauthorized third-party access, ensuring worry-free and seamless business transactions with our company. PokePower provides all necessary technological and organizational solutions for complete purchase security.

Transmission of sensitive and transactional data on the website is carried out securely using SSL (Secure Sockets Layer) protocol. Data is encrypted and transmitted to our server in protected form. This system prevents interception of your personal and transactional data sent to the online store.

Secure authorizations and transactions with payment cards are handled and facilitated by the Stripe system. Card authorizations occur in real-time with immediate verification of data in the banking system.

Purchase security is also ensured by complying with all applicable legal obligations and recommendations of Slovenian and international consumer protection associations.

Types of Personal Data, Legal Basis, and Purpose of Processing – Applies to Registered Users Only

To register or create a user account, the user must provide PokePower with mandatory personal data: first name, last name, email address, password, and optionally, a phone number.

PokePower will process customers’ personal data for the purposes of:

• Contacting the user to ensure smooth use of goods or services subject to these General Terms,
• Providing goods or services subject to the general terms and concluding a contract with the user,
• User registration,
• Verifying the user’s identity,
• Executing and reviewing payment transactions, any discrepancies in payment execution, and related abuses or breaches of these General Terms.

PokePower will process customer data for other purposes only if the user has given consent for such purposes, including:

• User profiling to prepare personalized offers of goods and services using email, SMS, MMS, phone, or traditional mail,
• Direct marketing regarding offers of goods and services, promotional sales, discounts, and other changes or updates,
• Conducting market research on product and service quality and needs for additional products or services.

For each purchase by a registered user, PokePower also processes data on purchased products or services, regular price, discounted price, savings, earned or used benefits and other advantages, product availability, purchase time, payment methods, credits, data on pick-up at the point of sale including time and place of pick-up, name of the pick-up person (if different from the registered user who placed the order), delivery time and place, payment price, payment method, and order number. PokePower processes this data to fulfill contractual obligations in the online store.

If the individual does not give appropriate consent for such processing, PokePower processes these data anonymously, including for analyzing and studying shopping habits to optimize offers, costs, and increase customer satisfaction.

Types of Personal Data, Legal Basis, and Purpose of Processing – Applies to Guests Only

When purchasing as a guest, the individual must provide PokePower with their personal data: first name, last name, phone number, permanent or temporary residence address, and email address.

PokePower will process guest personal data for the purposes of:

• Contacting the guest to ensure smooth execution of services subject to these terms,
• Providing goods or services subject to these terms and concluding a contract with the guest,
• Executing and reviewing payment transactions, any discrepancies in payment execution, and related abuses or breaches of these terms.

Regarding purchases made as a guest, PokePower also processes agreement to these terms. To prove acknowledgment of these terms, PokePower processes confirmation, time of confirmation, and IP address.

For each purchase by a guest, PokePower also processes data on purchased products or services, regular price, discounted price, savings, earned or used benefits and other advantages, product availability, purchase time, payment methods, credits, data on pick-up at the point of sale including time and place of pick-up, name of the pick-up person (if different from the guest who placed the order), delivery time and place, payment price, payment method, and order number. PokePower processes these data to fulfill contractual obligations in the online store.

Types of Personal Data, Legal Basis, and Purpose of Processing – Applies to Consumers Only

To comply with legal obligations relating to the consumer’s right of withdrawal, PokePower processes the following personal data under the valid Consumer Protection Act: first name, last name, street, city, postal code, phone, email, bank account number, order number, date of receipt of goods, and goods subject to withdrawal.

To comply with legal obligations relating to the consumer’s right to lodge a complaint, PokePower processes the following personal data under the valid Consumer Protection Act: first name, last name, street, city, postal code, phone, email, bank account number, order number, date of receipt of goods, date of fault detection, date of return of goods, date of complaint filing, description of the fault, customer request.

Types of Personal Data, Legal Basis, and Purpose of Processing – Applies to All Users
For user identification in the cases described above, an authorized contractual partner may request to see the user’s personal identification document but will not record the data.

PokePower may process all the mentioned data in pseudonymized form, as well as user feedback on their experience with PokePower online store, based on legitimate interest, for the purpose of analyzing and studying shopping habits to optimize offers and costs and increase customer satisfaction.

User Rights

Users may at any time request confirmation whether PokePower processes their personal data and access these personal data. They have the right to receive their personal data and the right to transmit them to another controller. Users may request restriction of processing, object to processing of personal data and automated decision-making including profiling, withdraw consent given for data processing based on consent, request corrections or amendments, or deletion of personal data. These rights may be exercised under the terms and scope of Articles 15 to 22 of the General Data Protection Regulation.

Regardless of the right to deletion, personal data may still be processed based on other legal grounds if such grounds exist under Article 6 of the GDPR (e.g., data processed based on tax laws or contracts with PokePower cannot be deleted).

Requests to exercise the rights listed above can be made in writing to:
PokePower, online store, PokePower d.o.o., 1210 Ljubljana – Šentvid.

When exercising the rights to object to processing, withdraw consent, request restriction, or deletion of personal data that result in stopping notifications, PokePower will stop notifications within 15 days of receiving the objection or change. If a notification campaign was prepared before the objection or change, the user may still receive a final notice. PokePower will ensure the exercise of other rights within the deadlines required by applicable personal data protection legislation.

Data Retention Period

Unless otherwise specified in these terms and conditions, PokePower processes personal data until the purpose of processing is fulfilled or within the limitation periods for obligations that may arise from the processing of such personal data. In cases where the retention period of personal data is determined by law, PokePower stores such personal data in accordance with the legal requirements. Personal data obtained on the basis of consents are retained until the consent is withdrawn.

PokePower processes the following personal data of guests until the order is fulfilled: first name, last name, permanent or temporary address, phone number, and email address. After the order is fulfilled, PokePower processes the guests' personal data listed in the previous sentence only in connection with the specific order, which can only be accessed by knowing the invoice number and the order number.

PokePower does not process personal data of persons who visit the PokePower online store and do not make a purchase and will immediately delete such data.

Cookies

Cookies are text files that a web server stores on your computer. Cookies do not contain any data by which your identity could be determined. Using cookies, the server knows that you have returned to the website, which we can use to adapt the website to the user.

Most browsers accept cookies automatically. If you do not want to accept them or if you want to be notified before a cookie is stored on your computer, you can set this in your browser settings.

Legal Basis for Cookies

The basis for this notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; hereinafter ZEKom-1), which came into effect at the beginning of 2013 and introduced new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on a user's computer or mobile device.

What are Cookies?

Cookies are small files that most websites use to recognize devices. They are essential for the operation of websites, mostly with the aim of improving the user experience and making the website more user-friendly. Interaction between the user and the website is faster and easier with the help of cookies, and browsing the website becomes more efficient and pleasant.

The storage of cookies on the user's computer is under the complete control of the browser used by the user. It can limit or disable cookie storage as desired. Most websites use cookies. There are several reasons for using cookies, including helping to provide web services (online stores), helping to collect statistical data about user habits, and helping to customize individual websites. Companies can use cookies to evaluate the effectiveness of their websites as well as the relevance of the information they offer to their users.

The cookies we use on this site comply with the guidelines of:

• The Information Commissioner of the Republic of Slovenia
• The International Chamber of Commerce

Types of Cookies

Strictly Necessary Cookies
These cookies enable the use of strictly necessary components for the proper functioning of the website. Without these cookies, services you want to use on this website would not function properly (e.g., login, purchase process, security).

Experience Cookies
These cookies collect data on how users behave on the website to improve the user experience component of the website (e.g., which parts of the website are visited most often). These cookies do not collect information by which the user can be identified.

Functional Cookies
These cookies enable the website to remember some of your settings and choices (username, language, region, etc.) and provide advanced, personalized features. These cookies may enable tracking of your actions on the website.

Advertising or Targeted Cookies
These cookies are most often used by advertising and social networks (third parties) to show you more targeted ads, limit ad repetition, or measure the effectiveness of advertising campaigns. These cookies may enable tracking of your actions across the web.

Cookie Control

You decide whether to use cookies. You can always delete cookies, thereby removing your recognizability online. You can also set most browsers to refuse cookies. For information on the capabilities of individual browsers, we recommend checking your browser settings.

Website and Cookie Controller
PokePower, online store, PokePower d.o.o., Justinova ulica 11A, 1210 Ljubljana – Šentvid

Disclaimer
Content published on the PokePower online store may only be used and reproduced for non-commercial purposes, while preserving all copyright and related rights notices.

The provider strives to ensure the content of the PokePower online store is as up-to-date and accurate as possible but assumes no responsibility for its timeliness and/or accuracy, nor for occasional website outages.

Users use all published content at their own risk.

The provider or any other legal or natural person involved in the creation and development of the PokePower online store is not liable for any damage arising from access to, use, or inability to use information on the PokePower online store’s web pages, or for any errors or deficiencies in their content. This provision does not exclude liability for damages caused to users who are considered consumers under applicable consumer protection laws, intentionally or through negligence.

Certain functionalities of the PokePower online store rely on independent external services and applications.

Use of these services is governed by the terms of use set by the service or application owner/provider.

Published photos and videos are symbolic and do not guarantee product properties.
The provider is not responsible for opinions expressed and accepts no liability arising from information in opinions.

The user is responsible for all activities carried out using their user account or email address.

In case of any unauthorized use or reasonable suspicion thereof, the user must immediately notify the provider. The provider is not liable for any damage the user may suffer due to unauthorized use of their user account or password or unauthorized use of the user’s email.

The user agrees to use the PokePower online store according to the terms of service, to keep passwords confidential, and to comply with the rules and notices posted on www.poke-power.com.

The provider is not responsible for errors or damage resulting from providing incorrect data and/or other actions on the user’s part, e.g., during registration or login to the PokePower online store.

The provider reserves the right to change, add, or remove any content published in the PokePower online store at any time without prior notice. All users use all published content at their own risk and must ensure appropriate protection of data on their computer or other such devices.

Promotional Emails (Newsletters)
By purchasing from the online store, the user automatically consents to receiving electronic messages. The user agrees that by subscribing to newsletters, they will occasionally be informed about website updates, new offers, and promotions. The provider commits not to misuse the user’s email address or disclose it to third parties. If you wish to have your personal data removed from the user database, you can unsubscribe via the PokePower online store, through the newsletter you received from us, or by contacting info@poke-power.com.

Confidentiality of Information
During cooperation, the buyer gains access to confidential information of the provider, which may have business, economic, or reputation-related value. Disclosure to third parties could expose the provider to losses. Such information includes prices, terms of contracts, legal, financial, economic, commercial, technical, marketing, or organizational information related to the provider. The buyer must keep this information strictly confidential and may only use it for purposes related to concluding and executing the purchase contract.

The buyer consents to the provider publishing completed projects, including the company logo, as references on the provider’s website and other marketing materials.